FAQ

FAQ

This page provides you with the answers to the most common questions marketers and publishers may have while using Adsy. Please check them and contact our support team at [email protected] if you can’t find the answer you need.

Buyer's Frequently Asked Questions

How do I get started?

If you are interested in your website promotion, you need to sign up first. As soon as you do that, you will land on the "Search for publishers" section. There you can choose a publisher who will either place your content on their website or create content in compliance with all your requirements and then place it.

You will also be notified about your $10 welcome bonus at Adsy which you can get by topping up your balance within 4 hours after the registration.

How do I choose a publisher?

Use filters to get a list of the most relevant websites. First, decide which service type you are interested in. You can choose between content placement only or content creation and placement. If you need to place your content on a publisher's website, select the "Content placement" tab.

If you want a publisher to write an article according to your requirements and place it on their website, select the "Content creation and placement" tab. Within that tab, you can choose among 3 content types that have different length and number of allowed backlinks: mini-post, article, and long article.

When you have decided on the service type, use filters to see publishers that match your criteria. There is a list of things you can specify here including price range, website language and categories, hosting country, domain level, etc. To see detailed information about every website use the “Site info” link.

How do a mini-post, an article, and a long article differ?

Those are the content types available to order from publishers:

  • Mini-post has up to 300 words and 1 hyperlink. Use it if you want to involve your target audience in discussion. Though it's good for social engagement, a big number of short posts may be bad for search engine rankings. That is why try not to make too many of them.
  • Article has from 300 to 1000 words and up to 2 hyperlinks. These middle-sized posts usually generate more shares on social media. It is also the perfect size to get more backlinks.
  • Long article has more than 1000 words and up to 3 hyperlinks. As a rule, this type of content gets higher rankings on search engines and generates more organic traffic. Such articles are considered authoritative because they contain in-depth information with thorough analysis.
How do I create a task?

After you have chosen a publisher / publishers, click "Order" button. You will be asked to create a task specifying all the necessary information. The moment you send it, the task is delivered to a publisher who can accept and start working on it or reject it. Task payment is transferred from your main balance to your reserved balance once you send the task.

How are prices set?

All prices are set by publishers. Publishers themselves decide what types of service they are going to provide and set prices for them, and Adsy cannot influence them.

Please note that all prices are listed in Adsy credits. 1 credit equals 1 USD. You can purchase credits using any available payment method. Once Adsy credits are purchased, Adsy services are considered provided.

What does each task status mean?

Task status indicates the work stage of your task. To work with tasks and see task details please click the "Details" button. At different stages of the work, your task's status will change. Here is what each status name mean:

  • Draft:

    The task has been created but hasn't been sent to Publisher due to the lack of money on your Balance. As soon as you get enough funds, you'll be able to send the task to Publisher.

  • Publisher’s Acceptance:

    It is a new task pending Publisher’s acceptance. It may take Publisher up to 5 days to consider your offer. Once the task is sent to Publisher, task payment is transferred from your main balance to your reserved balance. Until the task is accepted you can reject it and then find it in the Rejected status.

  • In Progress:

    Task is in progress now. Starting from this stage you can communicate with Publisher via messages to specify all the task details and solve all the work issues that may arise. To access messages section please click the “envelope” icon near the "Details" button.

    You have the right to contact Adsy client support with a request to reject an assigned Publisher as a task performer if all the following conditions are met:

    • the task has been in progress for at least 5 days
    • Publisher does not respond to your messages
    • there are no signs that Publisher is working on the task
  • Your Approval:

    Task has been performed and sent for your approval. Please check it within 3 days. Otherwise, on the 4th day Publisher has the right to contact Adsy client support with a request to check and approve the task. You can return it to Publisher for improvement up to 3 times. After the third time, you are able to open a dispute. It means that the task will go for Adsy Administration arbitration.

  • Improvement:

    Task is being revised by Publisher. It may take Publisher up to 3 days to improve it.

  • Completed:

    Task was successfully completed. Task payment has been transferred from your reserved balance to Publisher’s main balance.

  • Rejected:

    Task has been rejected by you or by Publisher.

In addition, you can see the list of all your tasks by choosing the "All" tab in the status line.

Can I communicate with publishers?

Yes, you can communicate with publishers via messages after your task moves to the "In Progress" stage.

What guarantees do you provide?

We guarantee you that the content is placed on Publisher's website with no alterations, and the URL you provided is present in the content.

What payment methods are available?

At the moment you can make payments via PayPal and with credit cards. The minimum amount of money you can add to your balance is 25 USD.

If you are using an American Express card, there may be a delay between charging funds from your credit card and adding them to your Adsy balance due to the peculiarities of our payment processor.

After the first payment with PayPal, PayPal Express Checkout subscription is created. It will allow you to make payments without logging in to your PayPal account every time. You can manage your subscriptions in your Adsy account settings.

Note: We do not store any of your sensitive credit card information on our servers; it stays with our merchant processor, who is authorized by VISA and Mastercard.

If I am not satisfied with a task performed by a publisher, can I get a refund?

All purchases are final and non-refundable. Please try to find common ground with a publisher by sending your task back for improvement with your comments.

If you have done that, but your task is still performed improperly, you can request a dispute and ask for a refund. We will examine the situation, and if dispute is resolved in your favor, a refund will be made to your Buyer’s balance to be spent within the Adsy system.

What do different balance categories mean?

Main balance: Funds you have added through available payment methods.

Reserved balance: Funds that have been reserved as a task payment.

Bonus balance: Extra funds that may be added for social network shares or during promotion campaigns.

If I want to monetize my website at Adsy, can I switch to the publisher role?

Yes, you can easily switch between Buyer and Publisher interfaces within one user account.

How can I manage my notification settings?

In order to manage your notification settings please go to your Account settings and click the "Notification settings" tab. There you can set your preferences regarding the notifications you get via email and phone.

What is a customized order?

Customized order has been designed for the situation when you can't find any suitable publishers in our inventory. In that case, all you need to do is to specify the characteristics of websites you are looking for in your customized order. And our expert will manually find websites that are not available in our inventory.

Can I change my password?

Yes, you can. Please go to your Account settings and click the “pencil” icon. After that, enter your current password and your new password. If you do not remember your password, you can reset it by clicking the “Forgot password?” hyperlink on the client authorization page.

What is an open offer?

Open offer is an offer you create for publishers who are ready to perform sponsored content services and match your criteria. It allows you to save time searching for relevant publishers, and, instead, to start getting sponsored content services on a regular basis. Once you create an open offer, you’ll start receiving publishers’ bids for it and will be able to choose those who suggest the most appropriate sites at the most appropriate prices.

How can I create an open offer?

To create an open offer you need to go to the "Open Offers" section by using the left-side menu in your client panel and click the “Create open offer” button. On the “Create an open offer” page you need to specify the main requirements for this new offer.

  • First, decide whether you want the offer to be available to all the publishers at Adsy. Otherwise, choose the important parameters: DA, Category, Domain level, Language, etc.
  • Then, choose the price you are ready to pay for the task (use the “Approximate price” field for that) or agree to consider any prices suggested by publishers (using the respective field “Totally open for publishers’ offers”). Think of a name for your open offer to find it later, provide the URL of the site you are promoting, and choose the type of service (as usual, you can order content placement or content creation and placement).
  • Lastly, provide some main requirements for the offer, but avoid sending your content here, you’ll have an opportunity to attach it after having chosen the publishers. At this stage, you only need to shortly explain the work you expect publishers to perform.

You have an option to make the offer active immediately and start receiving bids from publishers, or you can put it off by unchecking the box at the bottom of the page. This way the offer will be created, but won’t be visible to publishers until you decide so.

How do I follow the progress of my open offer?

When logged in, you can view the list of all your offers in the "Open Offers" section. Use filters to sort the offers, click Offer name or the bids number to review the offer, see all the bids received for it and act on them. You also have a fast access to the publishers’ bids for your offers in your Dashboard, under the “Accept publishers” tab.

Can I choose several publishers for one open offer?

Yes, you can choose as many publishers as you want to work on the offer.

Can I use one open offer for several of my sites?

No, unfortunately, at the moment you can provide only one promoted URL in one open offer. Please create a separate open offer for a different website.

Can I temporarily stop my open offer?

Yes, you can do that if you don’t need any more bids from publishers. The fastest way is to find the offer in the "Open Offers" section and click the “Pause” button next to the offer information. Similarly, you can review the offer by clicking the offer name and pause the offer when reviewing it.

What is included in the “Basic” plan?

This plan is free of charge and available right after registration with Adsy. Here is what you get with the “Basic” plan:

  • 30% service commission
  • Hidden publishers’ URLs in the “Search for publishers” and “Recommended sites” sections. It means that you cannot send direct tasks to publishers
  • Open offer creation option. However, to activate your open offer, you’ll need to top up your balance
  • Unlimited number of open offers (and tasks created from them) after your very first balance top-up
What is included in the “Professional” plan?

You can switch to the “Professional” plan after registration with Adsy. The regular monthly price of this plan is $79.

Check out what you get with this plan:

  • 15% service commission
  • Open publishers’ URLs in the “Search for publishers” and “Recommended sites” sections. In other words, you can send direct tasks to the most relevant publishers
  • Opportunity to create your own black and white lists of publishers
  • Unlimited number of open offers and tasks from bids
  • Speeded content creation and distribution
What is included in the “Premium” plan?

You can switch to the “Premium” plan straight after registration with Adsy. The regular price of this plan is $199/month.

That’s what you get when choosing the “Premium” plan:

  • 0% service commission
  • Open publishers’ URLs in the “Search for publishers” and “Recommended sites” sections. So you can send direct tasks to the most relevant publishers in your niche
  • Opportunity to create your own black and white lists of publishers
  • Unlimited number of open offers and tasks from bids
  • Speeded content creation and distribution
How to subscribe to the paid subscription plan?

To choose your paid subscription plan, you need to go to the "Balance" section by using the left-side menu in your client panel. Go to the “Subscriptions” tab and choose the needed plan.

How long is any paid subscription plan valid?

Any paid subscription plan lasts 30 calendar days starting from the payment date. On the 30th day you’ll get automatically charged to prolong your paid subscription. You can change or cancel your subscription at any time.

How to cancel my paid subscription plan?

To cancel your paid subscription plan, you need to go to the “Balance” section by using the left-side menu in your client panel. Click the “Subscriptions” tab and choose the “Basic” plan. Or go to the “Subscription payments” tab and click the “Unsubscribe” button.

After you cancel your paid subscription plan, its functionality will stay active until the end of the paid period. After that, you’ll be automatically switched to the “Basic” plan.

How to change my subscription plan?

You can change your subscription plan at any time in one of two ways:

  • Go to the “Balance” section by using the left-side menu in your client panel, and choose the needed Content Subscription Plan in the “Subscriptions” tab.
  • Or, if you are in the “Subscription payments” section of your balance, you can click the pencil icon next to the name of your current plan, and choose another plan in the “Subscriptions” tab.

Once you change your Content Subscription Plan, its functionality is annulled, and you’ll be instantly subscribed to the new plan.

Publisher's Frequently Asked Questions

How do I get started?

If you are interested in your website monetization, you need to sign up first. After that, when a window asking you to choose between Buyer’s interface or Publisher’s interface pops up, click the "Monetize my website" button. You will land on the "Tasks" section. However, you will not have any tasks from buyers unless you add and verify at least one website. In order to do that please go to the "My Platforms" section and click the "Add website" button.

How can I add my website?

Adding your website is a 2-step process. At step 1 you will need to fill in all the required information about your website, select which types of service you are going to provide and set prices for them. At step 2 you will be asked to confirm your ownership of the website. You can skip it and verify your site later. However, please note that your website will not be sent for moderation without confirmation. And you will not be able to receive task offers from marketers.

What types of platforms can be added?

At this point, we are accepting websites and blogs only. However, adding other platform types (e. g., social media accounts) will be possible soon.

What are the requirements to websites?

Please note that we moderate all the websites manually so make sure your website meets all the requirements before adding it. Here is a list of requirements websites must meet:

  • Number of website pages indexed by Google must be no less than 50.
  • Age of domain must be no less than 6 months.
  • Domain Authority must be no less than 15.
  • Free web-hosting is forbidden.
  • Website must have unique, readable and frequently updated content.
  • Only limited amount of website space can be covered with advertising, and it must not disturb website visitors. Website must not have any intrusive advertising, pop-ups, pop-unders, click-unders, etc.
  • Websites that violate the laws of the USA are forbidden.
  • Websites that violate copyrights are forbidden.
  • Websites that do not conform to the public moral and ethical standards are forbidden.
  • Forbidden website categories:
    • Adult
    • Dating
    • Gambling
    • Sports betting
    • Competitive to Adsy services
    • Marketplaces
    • Binary options
    • Hacking, warez, cheat codes, unlicensed software
    • Occult and magical services
    • Sale of fakes
    • Smoking, cigarettes, tobacco, etc.
    • Alcohol
    • Weapon, arms, armament
    • Forums
    • Announcement marketplaces
    • Fraudulent activities
    • Financial pyramids
    • Forex trading
    • Medical websites without valid licences provided
    • Pharmaceutical goods, including, but not limited to dietary supplements, drugs, herbs, vitamins, sports nutrition, etc.

Moderation decision can be changed by Administration after website has been approved or rejected. Website can be rejected after previous approval if its quality has deteriorated, and it is no longer in conformity with existing moderation rules.

What should I do to confirm my website ownership?

There are 2 options to verify your website. The first one is to download a file and add it to your website root directory. The second one is to include our code in the source code anywhere on the main page of your website. Detailed instructions are provided to each option at stage 2 of "Add your website" process.

What types of services can I provide?

You can choose among 2 service types or provide both of them:

  • Content placement:

    Choose this service type if you are not ready to create content by yourself and you want to place marketer’s content on your website.

  • Content creation and placement:

    Choose it if you are eager to write articles according to marketers’ requirements and place them on your website. You can also determine what content types you are going to create:

    • Mini-post (up to 300 words and 1 hyperlink)
    • Article (from 300 to 1000 words and up to 2 hyperlinks)
    • Long article (more than 1000 words and up to 3 hyperlinks)
Who sets prices?

You are the one who sets prices for the services you provide. Please set reasonable prices taking into account all the important quality characteristics of your website such as DA, Alexa Traffic Rank, monthly website traffic, etc.

What does each task status mean?

Task status indicates the work stage of your task. To work with tasks and see task details please click the "Details" button. While being worked on, your task moves from one status to another. Here is the explanation of each status name:

  • Your Acceptance:

    Task offer is pending your acceptance. Please accept or reject it within 5 days. Task payment is added to your reserved balance at this stage.

  • In progress:

    Task is in progress. Please perform it and send it for Buyer’s approval within 5 days. Once the task is performed, please click the "For approval" button. You will be asked to insert the URL of your website page where you have placed the content from the task. Without providing the correct URL you will not be able to send the task for approval.

  • Buyer’s Approval:

    Task is pending Buyer’s approval. You have the right to contact Adsy client support with a request to approve the task in case if:

    • Buyer returns the task for improvement more than 3 times
    • Buyer fails to send you improvement details in more than 3 days
  • Improvement:

    Task has been sent back to be revised by you. Please improve it within 3 days. Buyer can return you the task for improvement up to 3 times. After the third time, you will be able to request dispute. It means that the task will go for Adsy Administration arbitration.

  • Completed:

    Task was successfully completed. Task payment has been transferred from your reserved balance to your main balance.

  • Rejected:

    Task has been rejected by you or by Buyer.

In addition, you can see the list of all your tasks by choosing the "All" tab in the status line.

Can I communicate with buyers?

Yes, you can communicate with buyers via messages. However, such an opportunity opens when your tasks move to the "In Progress" status.

How can I withdraw my money?

At the moment withdrawals can be made to your PayPal account only. Please note that withdrawals can be requested only for tasks with the "Completed" status (i.e. task that has been approved by Buyer).

Minimum payout is 60 USD.

Payments are usually made from the 26th day of the current month to the 5th day of the next month. Make sure to request your payment until the 25th day of the current month.

The following commissions apply when you make a withdrawal request:

  • 4% - this commission compensates your PayPal fee, which varies between 4.4%-6.9% and sometimes even more (depending on the sum you withdraw). In order to save you at least part of these fees, Adsy will pay this fee during the payment process. PayPal charges you a fee which consists of 3 components:
    • 2.9% commission that PayPal notifies you about,
    • $0.30 you pay for each transaction,
    • 1.5% - international transaction fee*.

    Furthermore, when receiving payments from abroad, you should expect the unfavorable exchange rate, and will have to pay a 2.5% conversion commission. All in all, you may unknowingly pay a fee of 4.4%-6.9%. Adsy saves you from overpayments and only charges you 4% (regardless of how big the PayPal fee is) when you make a withdrawal request.

    * International transaction fee – if payment comes from another country than yours, PayPal will charge you an international transaction fee which is 1.5% right now. Learn more at PayPal.

  • 3.9% - the commission that ensures Adsy growth and improvement. You are the one who sets prices for your services, and we do not charge you any commissions from them. To maintain quality services at Adsy and develop the platform we had, however, to introduce this small fee. You will not know the difference in your earnings, meanwhile, you’ll allow us to improve Adsy and enhance our service. We’ll invite more large-scale clients, which in the end will help your earnings increase. This is your investment into a more successful and efficient promotion of your business. Thank you for being with us.

The 3.9% commission applies to the publishers who’ve joined Adsy after August 1 (including), 2018. Those joining before that time only have the commission of 4% to cover the PayPal fees.

What do different balance categories mean?

Main balance: Funds you have earned for completed tasks.

Reserved balance: Funds that have been reserved as a task payment.

Bonus balance: Extra funds that may be added for social network shares or during promotion campaigns.

If I want to promote my website at Adsy, can I switch to the buyer role?

Yes, you can easily switch between Buyer and Publisher interfaces within one user account.

How can I manage my notification settings?

In order to manage your notification settings please go to your Account settings and click the "Notification settings" tab. There you can set your preferences regarding the notifications you get via email and phone.

Can I change my password?

Yes, you can. Please go to your Account settings and click the “pencil” icon. After that, enter your current password and your new password. If you do not remember your password, you can reset it by clicking the “Forgot password?” hyperlink on the client authorization page.

What is an open offer?

Open offer is an offer created by Buyer that all publishers can see, and bid for it if they have qualified websites. An open offer is a bit different from a standard task at Adsy, as it allows you not to wait for buyers to send tasks directly to you, but to actively search for job opportunities.

What is a bid?

A bid is your intention to do the job specified in the open offer. Your bid always includes the site you will be using to perform an open offer and the price you request for the job.

How do I set my asking price correctly?

When bidding for an open offer you have two options. If a buyer sets an approximate price, you can bid a price that is close to it. And when a buyer is open to publishers’ offers, you can bid the price you think is appropriate. Keep in mind that a buyer will look for the best value for his money, so avoid setting too high prices if your site doesn’t show high-quality parameters.

Can I submit several of my sites for one open offer?

Yes, you can. If you have several sites that match buyer’s criteria, you’ll be able to bid for the offer with each of them.

If you have more questions, please ask here or reach us at [email protected]

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